FAQ

SHIPPING
  • IS THERE A FEE FOR SHIPPING?
    It’s free to the lower 48 states. Orders to Alaska, Hawaii and Canada are an additional $5.
  • WHEN WILL I GET MY BEAGLEBOX?
    Delivery takes between 2-8 days for orders within the lower 48 states, 4-12 days to Alsaka, Hawaii and Canada.
  • WHEN WILL MY ORDER SHIP?
    Your first BeagleBox will go out right away. After that they ship on the 15th of each month.
  • HOW CAN I CHANGE MY SHIPPING INFORMATION?
    Log in to your account at BeagleBox. Once logged in select ‘ADDRESSES’ from the list at the left of the page. Next click ‘EDIT’ next to shipping address. From there simply make any necessary changes and click the ‘SAVE ADDRESS’ button.
  • WHAT ARE MY SHIPPING OPTIONS?
    Shipping is simple and convenient. We ship using the United States Postal Service.
  • HOW CAN I TRACK MY BEAGLEBOX?
    You’ll get a confirmation email when each box ships which includes tracking information.
BILLING
  • WHEN WILL I BE BILLED?
    Billing is done on the 3rd of each month. We bill at this time so that we can process order in time for shipment on the 15th.
  • HOW CAN I CHANGE MY BILLING INFORMATION?
    Log in to your account at BeagleBox. Once logged in select ‘ADDRESSES’ from the list at the left of the page. Next click ‘EDIT’ next to billing address. From there simply make any necessary changes and click the ‘SAVE ADDRESS’ button.
SUBSCRIPTIONS
  • HOW DO I CANCEL MY SUBSCRIPTION?
    You can cancel at any time. Log in to your account at BeagleBox. Once logged in select ‘SUBSCRIPTIONS’ from the list at the left of the page. Next click the ‘VIEW’ button. From there simply click the ‘CANCEL SUBSCRIPTION RENEWAL’ button.
  • IF I CANCEL IN THE MIDDLE OF MY SUBSCRIPTION WILL I STILL GET ALL MY BEAGLEBOXES?
    Don’t worry! When you click the ‘Cancel Subscription Renewal’ button you are only canceling automatic renewal (not your current subscription). Your BeagleBoxes will continue to ship until the end of your current subscription!
  • HOW DOES AUTO-RENEWAL WORK?
    Your plan will automatically renew for the same term and the same price as your current subscription as long as you don’t cancel. You don’t have to do anything. Your BeagleBoxes will continue to ship as usual.